Support
Contact Support
Email us at info@legitico.com.
To help us investigate, include:
- Your device model
- Your operating-system version
- Your UnbeataBall app version
- A short description of the issue
- Any steps that reproduce the problem
- A screenshot, if relevant and safe to share
Never send passwords, six-digit verification codes, access tokens, refresh tokens, payment credentials, or other sensitive authentication information.
Moderation Appeals
If you believe your content was removed or your account was restricted by mistake, you can access Moderation Appeals under Settings or email:
Include your display name, account ID if available, and a brief explanation of why you believe the decision should be reviewed.
Appeals are reviewed based on the available account, content, report, and moderation records. Submitting an appeal does not automatically reverse or pause an account restriction while the review is pending.
Do not include passwords, verification codes, authentication tokens, or payment credentials in an appeal.
Reporting and Blocking
How do I report a message?
Press and hold the message in the group chat, then select Report Message. Choose the appropriate reason and optionally provide a written explanation.
How do I report a member?
Press and hold one of the member’s chat messages, then select Report Member. Reports are visible only to authorized moderators. The reported member will not be shown your identity as the reporter.
How do I report a group?
Open the Group page and select Report Group. Choose a reason and provide any additional information that may help the moderation review.
How do I block a member?
Press and hold one of the member’s messages and select Block Member. User-authored messages from that member will be hidden from you.
You can review or unblock members under Settings → Blocked Members.
Blocking a member is a personal action and is separate from an administrative platform ban.
What should I do in an emergency?
UnbeataBall reporting and support tools are not emergency services. If you believe someone is in immediate danger, contact local emergency services.
Account and Privacy Requests
How do I delete my account?
Use the account-deletion option available in the app’s Settings. If you cannot access your account or the deletion controls, email:
We may need to verify that you control the account before completing the request.
How do I request access to or correction of my information?
Email:
Depending on applicable law, you may request access, correction, deletion, restriction, or a portable copy of eligible personal information.
Login Help
I did not receive my six-digit verification code. What should I do?
- Confirm that you entered the correct email address.
- Check your spam or junk folder.
- Wait a few minutes for the email to arrive.
- Request a new code if the previous one expired.
- Use only the newest code you received, because requesting another code may invalidate an earlier one.
- Make sure your device has a stable internet connection.
If the code still does not arrive, contact info@legitico.com.
Never send your verification code to support or another user.
Group and Location Help
A group invite link is not working. How can I fix it?
Ask the group administrator to generate a new invite link. An invite link may have expired, been revoked, reached its usage limit, or become invalid after changes to the group.
Why can’t I find nearby pickup groups?
- Enable location permission for UnbeataBall in your device settings.
- Confirm that location services are enabled on the device.
- Increase the distance filter on the map screen.
- Check your internet connection.
- Move or refresh the map to search another area.
Some locations may not have active groups yet. You can create a new group when no suitable group is available nearby.
Why is my location inaccurate?
Your device may provide approximate rather than precise location information. Check the location permissions for UnbeataBall and enable precise location if you want more accurate nearby results.
Do not publicly use your home address as a game location. Select an established public sports facility or another appropriate meeting location whenever possible.
Group Expenses and External Payments
Does UnbeataBall process field-rental payments?
No. UnbeataBall only provides a shared ledger that group administrators may use to record:
- The total field or venue cost
- The number of members sharing the expense
- Each member’s allocated amount
- Whether a member has been marked as paid or unpaid
Payments occur outside UnbeataBall directly between users through arrangements such as cash, PayPal, Venmo, or another independent payment method.
UnbeataBall does not process payments, hold funds, verify transactions, issue refunds, or resolve external payment disputes.
Before sending money, verify the recipient, amount, purpose, and payment method. Never share card information, bank credentials, payment-service passwords, or verification codes through UnbeataBall.
My paid or unpaid status is incorrect. What should I do?
Contact the applicable group administrator and ask them to review the ledger. UnbeataBall cannot independently verify whether an external payment occurred.
Bug Reports
How do I report a bug or account issue?
Email info@legitico.com with:
- Your device model
- Operating-system version
- App version
- A description of what happened
- The steps that caused the problem
- A screenshot, if appropriate
Do not include passwords, verification codes, authentication tokens, private payment information, or another person’s sensitive information.
Basic Troubleshooting
Before contacting support, try the following:
- Close and reopen UnbeataBall.
- Confirm that your internet connection is stable.
- Check your location, camera, photo, and notification permissions.
- Update to the latest version from the App Store.
- Restart your device.
- As a final step, reinstall the app and sign in again.
Helpful Links
Contact Us
Legitico
Email: info@legitico.com
Website: https://unbeataball.com